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Frequently Asked Questions

Everything You Need to Know

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Getting Started

Setup & Onboarding

Most clients are up and running within 24 hours of signing up. Simple single-user setups can go live the same day.

Yes. We migrate your existing company data, masters and configurations to the cloud server free of charge, with zero data loss.

If you already own a valid license, we can migrate it to the cloud server. If you need a new license, our team can help you purchase one at standard market rates.

Absolutely — every plan comes with a free 7-day trial, no credit card required.

Security & Backups

Data Safety

We run automatic daily backups with a 30-day rolling retention window (hourly on Enterprise plans). You can request a restore to any previous day within minutes.

Every server includes 256-bit SSL encryption, optional 2-factor authentication, IP whitelisting and a managed firewall monitored 24x7.

Our infrastructure runs on India-based, ISO-standard data centers, offering low latency and data residency within the country.

We provide a full export of your data on cancellation. Data is retained for 30 days post-cancellation before secure deletion.

Billing & Plans

Pricing Questions

No. Setup, data migration and standard support are included free. Your monthly invoice reflects only your chosen plan plus applicable GST.

Yes, user licenses can be added or removed anytime from your account — billing adjusts on a pro-rata basis.

No long-term contracts. All plans are billed monthly (or yearly at a discount) and can be cancelled anytime.

Access & Support

Using Your Server

You connect via Remote Desktop Protocol (RDP) from any Windows, Mac, or mobile device using credentials we provide after setup.

Yes, our plans support simultaneous multi-user, multi-location access on the same live company data.

Our support team is available 24x7 via phone, WhatsApp and email. Average response time is under 15 minutes.

Still Have Questions?

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